Help Center | Rent, Buy, & Sell Textbooks FAQ | Bookbyte
Return My Rental
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Help Center

Renting Textbooks

FAQs
Print your shipping label. Place your books in any box. Shipping label goes on the box. Drop-off box at nearest FedEx location.
When it's time to return your books:
(1) Sign in to your account.
(2) Click the orange button that says "Return My Rental."
(3) You’ll automatically download a PDF of the shipping label.
(4) Ship your package from home, the post office, or the nearest FedEx location.
*Note: Do not place your shipment in an Express Drop Box or a self-serve kiosk. They do not support the shipping method used by our labels. This could delay your return and result in non-return charges.
If the label generated indicates USPS Media Mail, please contact us via chat or help@rentbooks.com so we can create the correct FedEx label for your return.
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We'll send you a confirmation email once Rentbooks issues your rebate. You can also check the status of the order by logging into My Account. If the status says "Satisfied," it has been processed and payment has been issued. If it says "Shipped," the package is either still on its way or at Rentbooks waiting to be processed.
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As long as the books are all on the same order, you can pack them all together in one box.
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No, that is not a mistake. The label you received is a FedEx SmartPost label. The partnership between FedEx and USPS offers more convenient drop-off points, including FedEx and USPS locations, as well as USPS collection boxes and residential mailboxes - meaning you can mail it from your own home mailbox! However, please do not place your shipment at a FedEx Express Drop Box as it may considerably delay your shipment.
Still need help? Contact customer service here:
You only need to print out and attach one shipping label to the box.
Still need help? Contact customer service here:
To find out when to return your books:
(1) Sign in in to your account.
(2) Next to the books you've rented, you'll see the words "Due date" with the date the books are due back.
Still need help? Contact customer service here:
Everything should still be OK. Our email notifications are automated and will continue to be sent until a returned rental has been fully processed. We'll send you a confirmation email after the return has been processed and we've issued your rebate.
Please note that we don't consider a rented book unreturned until 20 days after its due date, so if your book is going to be only a little bit late, there's no extra charge and no need to contact us.
Still need help? Contact customer service here:
If Rentbooks hasn't received a rented book 20 days after its due date or any word from the customer, Rentbooks will consider that book unreturned. At this point, Rentbooks LLC will charge the credit card used for the original transaction the cost of buying that book plus a $10 handling fee.
If you returned your rental and still receive a notification that Rentbooks has not received it, there are a few possible explanations:
  • Did you ship the books using one of the labels we provide? (These can be downloaded and printed from the Your Account page.) If we received a book with another type of label, it is possible the order was processed as a sale instead of a returned rental.
  • Did you drop the returned books into an Express Drop Box or self-serve kiosk? These do not support the shipping method used by our labels. This can result in extended delays before FedEx can deliver the package. Remember, you can drop off the package in your mailbox, or take it to the nearest USPS or FedEx location.
If you think you have received an outstanding rental notice in error, please let us know via live chat or email at help@rentbooks.com.
Still need help? Contact customer service here:
HOW IT WORKS
Bookbyte's rental program is provided by our exclusive rental distributor, Rentbooks, LLC. Renting on Bookbyte allows students to buy a textbook for a significantly lower price in exchange for promising to sell the book back when finished for a 10% rebate of the purchase price.
To rent a book, simply search for the textbook you need, set the length of time you want to rent it, and add it to your cart. Add whatever other rentals or purchases you’d like to your cart, click “Check Out,” and follow the steps from there.
We’ll send reminder emails to the email listed on your account as your due date approaches (please add help@bookbyte.com to your allowed senders list). When you’re ready to send the rental back, print your Rentbooks return label from the Your Account page, attach it to a sturdy box, put your textbook inside, and ship your package from home, the post office, or the nearest FedEx location. (Please do not use FedEx dropboxes. They can delay delivery.)
After Rentbooks receives and processes your returned textbook, you'll be mailed a check for 10% of your original rental price.
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Yes, any coupon for buying textbooks works for renting too.
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Coupon codes can be entered in the cart, and in each stage of the checkout process until you place your order. Simply type the code into the field labeled "Have a promo code?", and click apply.
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Unfortunately we only accept credit cards for rentals at this time. This is because, if a rented book is never returned, it is considered purchased. We then charge the card the difference between the list price and the rental price (plus a $10 default fee) to make up for the loss.
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Not for rentals. Our rental inventory is provided offsite by exclusive rental distributor, Rentbooks, LLC; so currently, the only way to rent textbooks through us is by placing an order through our site.
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Our rented books come from our exclusive rental distributor, Rentbooks, LLC, so we want to keep the rentals in the condition they were sent in so they can pass through the hands of as many students as possible. Here's how we treat markings:
  • Highlighting - Highlighting is generally fine as long as it isn't too excessive.
  • Writing - We kindly ask that you refrain from writing in rented books. (But a few stray marks shouldn't be a problem.)
If a rental is sent back in worse condition than it was shipped out, we will not send a rebate. If a return rental is damaged to the extent that we are no longer able to sell it, the book will be returned to you and you will be charged the purchase cost.
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If you choose standard shipping, your textbook will be sent either via FedEx SmartPost or UPS Mail Innovations. If you choose expedited shipping, they'll be shipped via UPS Ground, FedEx Ground, Priority USPS, OnTrac or OSM. When it’s time to return your rental, we’ll give you a free prepaid FedEx SmartPost label.
Still need help? Contact customer service here:
RETURNING YOUR BOOKS
Print your shipping label. Place your books in any box. Shipping label goes on the box. Drop-off box at nearest FedEx location.
When it's time to return your books:
(1) Sign in to your account.
(2) Click the orange button that says "Return My Rental."
(3) You’ll automatically download a PDF of the shipping label.
(4) Print out the label, pack your books tightly in a heavy-duty shipping box, and attach the label to the box. (You don’t need to use the packaging we used to send you the books.)
*Note: Do not place your shipment in an Express Drop Box or a self-serve kiosk. They do not support the shipping method used by our labels. This could delay your return and result in non-return charges.
If the label generated indicates USPS Media Mail, please contact us via chat or help@bookbyte.com so we can create the correct FedEx label for your return.
Still need help? Contact customer service here:
To find out when to return your books:
(1) Sign in in to your account.
(2) Next to the books you've rented, you'll see the words "Due date" with the date the books are due back.
Still need help? Contact customer service here:
If you need to keep your rented book longer, we provide 30- to 150-day extensions. Locate the rental order, select the "Extend My Rental" button, and the extension options will open in a new window. If you would like to charge the extension to a different credit card than the original transaction, please contact us via live chat or email.
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Rebate payments are typically issued no more than two business days after Rentbooks receives and re-enters the rental into their inventory. Rebates are issued in the form of a check. Please allow 3-7 business days for it to arrive via USPS first class mail.
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Yes. We'll charge the list price of the book minus what you’ve already paid to rent it, plus a $10 default fee. Contact us through live chat or by emailing help@bookbyte.com. Let us know the name of your book and your order number and we’ll send you instruction for paying.
Still need help? Contact customer service here:
As long as the books are all on the same order, you can pack them all together in one box.
Still need help? Contact customer service here:
You only need to print out and attach one shipping label to the box.
Still need help? Contact customer service here:
Everything should still be OK. Our email notifications are automated and will continue to be sent until a returned rental has been fully processed. We'll send you a confirmation email after the return has been processed and we've issued your rebate.
Please note that we don't consider a rented book unreturned until 20 days after its due date, so if your book is going to be only a little bit late, there's no extra charge and no need to contact us.
Still need help? Contact customer service here:
We don't consider a rented book unreturned until 20 days after its due date, so if your book is going to be only a little bit late, there's no extra charge. After 20 days, we will charge your credit card used the cost for buying the book plus a $10 default fee.
If you need to keep your book longer, please log on to your account, locate the rental order, and click the “Extend My Rental” button.
Still need help? Contact customer service here:
We'll send you a confirmation email once we issue your rebate. You can also check the status of the order by logging into My Account. If the status says "Satisfied," the return has been processed and we have issued payment. If it says "Shipped," the package is either still on its way or waiting to be processed.
Still need help? Contact customer service here:
SHIPPING
No, that is not a mistake. The label you received is a FedEx SmartPost label. The partnership between FedEx and USPS offers more convenient drop-off points, including FedEx and USPS locations, as well as USPS collection boxes and residential mailboxes - meaning you can mail it from your own home mailbox! However, please do not place your shipment at a FedEx Express Drop Box as it may considerably delay your shipment.
Still need help? Contact customer service here:
You can, but we recommend that you use the labels we provide. This is for two reasons: (1) our shipping labels are provided free of charge and (2) using your own label can slow down order processing and lead to delays.
Still need help? Contact customer service here:
TROUBLESHOOTING
If you need to cancel your order, contact our customer service via live chat or email at help@bookbyte.com. If we are not able to cancel the order before it ships, you have 14 days from the date you receive the book to return it for a refund of the purchase price.
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Sometimes when orders are being submitted simultaneously, an order may be placed for a textbook that runs out of stock only seconds before. This slight delay can also happen when ordering books from the Student Marketplace or one of our partner warehouses.
When this happens, your order is canceled and a full refund is immediately processed. Note that, depending on your bank, it may take them 24-72 hours to post the credit to your account.
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Unfortunately, we cannot guarantee that supplemental materials are available for rental items.
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If Rentbooks hasn't received a rented book 20 days after its due date or any word from the customer, Rentbooks will consider that book unreturned. At this point, Bookbyte will charge the credit card used for the original transaction the cost of buying that book plus a $10 default fee.
If you returned your rental and still receive a notification that Rentbooks has not received it, there are a few possible explanations:
  • Did you ship the books using one of the labels we provide? (These can be downloaded and printed from the Your Account page.) If we received a book with another type of label, it is possible the order was processed as a sale instead of a returned rental.
  • Did you drop the returned books into an Express Drop Box or self-serve kiosk? These do not support the shipping method used by our labels. This can result in extended delays before FedEx can deliver the package. Remember, you can drop off the package in your mailbox, or take it to the nearest USPS or FedEx location.
If you think you have received an outstanding rental notice in error, please let us know via live chat or email at help@bookbyte.com.
Still need help? Contact customer service here:
(1) Have you checked your tracking information yet? You can see your book’s current status either by:
  • logging into Your Account and clicking the “Track This Item” button next to your book, or
  • entering your order number in the “Track My Order” box on Bookbyte.com.
(2) Does the tracking information indicate the textbook has already been delivered? If the information from USPS or FedEx indicates that the book has been delivered, but you cannot locate it, you should contact the delivery company for further information. They may be holding the package at a local facility.
(3) If you are still unable to locate your textbook, please let us know through live chat or email at help@bookbyte.com and we will assist you further.
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For rentals, if no other student editions are available, an instructor's edition may be sent instead. Keep in mind that the instructor's edition will contain all the same content as the student's edition.
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The free standard shipping promotion is only applicable to Bookbyte Inventory and items purchased from a Partner Warehouse. We are not able to apply this promotion to items purchased from the Student Marketplace, since these items are mailed separately from independent sellers. Limited to standard shipping only and expedited shipping is discounted.
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