Frequently Asked Questions

You're welcome to pick them up at our Salem warehouse which is open Monday-Friday 8:30 am to 5:00 pm PST. We recommend placing the order online first and selecting pick up during the checkout process. Please allow 2 hours from the time you place the order for it to be processed and ready for you. If pick up is not an option during checkout, that means the item is not here in Salem. Items being offered via the Rental Program, Student Marketplace or from the Auxiliary warehouse are not available for pickup.

You can track expedited and UPS Air shipments either from our home page using Quick Track or you can go to My Account and you will see a My Recent Order field there. Please allow up to 24 hours for your tracking information to be updated.

Your order will normally leave our warehouse within 24 hours, usually in much less time than that. After that, USPS or UPS/FedEx will deliver it to you within the timeframe you requested when you chose a shipping method for your order.

• Standard shipping normally takes 7-10 business days to be delivered.
  • This class of service is shipped via UPS Mail Innovations or FedEx SmartPost.
  • These couriers work with the U.S. Postal Service, providing the pick-up, processing, and interim transportation of mail, with final delivery being made by domestic postal services. They will induct your package into the U.S. Postal Service within 48 hours of processing. The U.S. Postal Service will then deliver your order within three to five days, on average.
• Expedited shipping (USPS Priority mail, UPS/FED EX ground) takes 3-5 business days to be delivered.
  • This class of service is shipped with tracking.
  • As your order travels to its destination, it is scanned when it is accepted; when it arrives or leaves a facility, and when it is in the process of being delivered. These scan events can then be viewed by using the Track & Confirm function on the appropriate courier sites.

*Delivery times are estimates only and cannot be guaranteed as they are subject to courier performance and can be delayed due to adverse weather conditions.

**The estimates above are for items purchased from Bookbyte Direct inventory. If you placed an order via our Student Marketplace, sellers have three business days to confirm/ship an order. After which the estimates above would apply. Sellers are not required to provide tracking or delivery confirmation.

Yes. Be sure to use your PayPal email address when placing your Bookbyte order.

If your order was declined during the checkout process you may see what looks like a "charge" to your card if checking your statement online or by phone. PLEASE NOTE: YOU HAVE NOT BEEN CHARGED. The "charge" appearing on your card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction. If the transaction was declined by your bank or your credit card company, the hold will come off your statement in accordance with the policies established by your bank or Credit Card Company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.

You may receive an error message in the checkout process if your billing information or card security code is not exactly how your bank/credit company has it on file. Please do not attempt to submit the transaction again until you’ve verified the correct information with your bank or Credit Card Company. Doing so could create multiple holds on your account. Bookbyte.com has no control over when these holds are released; they are subject to the policies established by your bank or Credit Card Company.

If you have insufficient funds or have reached your credit limit, your financial institution or credit card company may decline your transaction.

If the billing address you entered during your purchase does not match the one your financial institution or credit card company has on file (the one to which your statements are sent), your purchase may be declined. This process is called AVS (address verification system). Please know that if this happens, your financial institution or credit card company puts a temporary hold on those funds (the amount of the declined charge) for 24-72 hours.

It's simple: we take back any book we sell within 14 days of its arrival at your door. You are responsible for the return shipping cost unless we shipped you the wrong book.

It's simple: we take back any book we sell within 14 days of its arrival at your door. You are responsible for the return shipping cost unless we shipped you the wrong book. For complete return instructions please visit (http://www.bookbyte.com/returnpolicy.aspx).

Yes, please do! We buy back most of the books that we sell and many that we don't. Enter your book's ISBN on our Sell Books page.

• • New: book is in brand new condition and has never been used

  • Like New: book is in almost new condition (no markings or wear on the book)

  • Good Used: book has minor wear and/or markings.

  • Used: may include moderately worn cover, writing, markings, or slight discoloration.

  • Acceptable: all text is legible, may contain excessive writing, markings, cover wear, loose/torn pages or staining.

  • Damaged: all text is legible, may contain excessive writing, cover wear, staining, mold, or torn pages.

We normally issue payment within one business day of processing your shipment. We either deposit payment to your PayPal account, or we mail you a check using USPS; how long it takes to reach you is up to them. We normally issue payment within one business day of processing your shipment because we want you to get paid as quickly as possible.

• • If you shipped your buyback order via USPS media mail in can take 4-14 business days to reach us.
  • If you selected the FedEx Ground option, we usually receive those in 3-5 business days.

Your security and privacy is very important to us at Bookbyte.

Security

All transactions are 100% secure. We use VeriSign, the most trusted and recognized name for online payment on the internet.

Privacy

All contact information, such as name, email, address, phone number, etc., is kept strictly confidential.

Bookbyte will be the sole user of any data obtained through our site.

Bookbyte will not divulge the names, addresses, phone numbers, email, etc. of our clients, subscribers, or any individual who emails or accesses this site without their express permission to do so, except as required by federal, state, or municipal law in conjunction with an investigation of a criminal matter.

This privacy notice and our Conditions of Use may change at any time as our business changes. Unless otherwise stated, this is the current policy. Please check the site frequently to be aware of any changes.

If you opt in to our email list we will not sell our mailing list to any person or company; thus you will not be subjected to receiving correspondence due to any action of Bookbyte. You will only receive email about Bookbyte from Bookbyte and your patronage with us.

We normally issue payment within one business day of processing your shipment. We either deposit payment to your PayPal account, or we mail you a check using USPS; how long it takes to reach you is up to them. We normally issue payment within one business day of processing your shipment because we want you to get paid as quickly as possible.

• • Login to your account
  • Select Order History and change date range to 6 months
    • If they all have the same Due Date, Select Print Shipping Label
    • If they have different Due Dates, you will need to select View, and then select Print Shipping Label for each one separately
    • If the label that is generated indicates USPS Media Mail, please contact us via chat or customerservice@bookbyte.com so we can create the correct label for your return