When it's time to return your textbooks:

(1) Login to your account.

(2) Click the orange button that says "Return My Rental."

(3) You'll automatically download a PDF of the shipping label.

(4) Print out the label, pack your textbooks tightly in a heavy-duty shipping box, and attach the label to the box. (You don't need to use the packaging we used to send you the textbooks.)

(5) Take your package to your nearest FedEx location.

*Note: Do not place your shipment in an Express Drop Box or a self-serve kiosk. They do not support the shipping method used by our labels. This could delay your return and result in non-return charges.

To find out when to return your textbooks:

(1) Login to your account.

(2) Next to the textbooks you've rented, you'll see the words "Due date" with the date the textbooks are due back to our warehouse.

If you need to keep your rented textbook longer, we provide one-time 30- to 150-day extensions. To request one, either let us know through live chat or by emailing help@bookbyte.com. When we respond, we'll let you know the fee for the extended term and instructions for paying.

We'll send you a confirmation email once we issue your rebate. You can also check the status of the order by logging into My Account. If the status says "Satisfied," we've processed it and issued payment. If it says "Shipped," the package is either still on its way or at Bookbyte waiting to be processed.

If we haven't received a rented textbook 20 days after its due date and we haven't received any word from the customer, we'll consider that textbook unreturned. At this point, we'll charge the credit card used for the original transaction the cost of buying that textbook plus a $10 default fee.

If you returned your rental and still receive a notification that we have not received it, there are a few possible explanations:

(1) Did you ship the textbooks using one of the labels we provide? (These can be downloaded and printed from the My Account page.) If we received a textbook with another type of label, it is possible the order was processed as a sale instead of a returned rental.

(2) Did you drop the returned textbooks into an Express Drop Box or self-serve kiosk instead of taking it to a FedEx location? These do not support the shipping method used by our labels. This can result in extended delays before FedEx can deliver the package.

If you think you have received an outstanding rental notice in error, please let us know via live chat or email at help@bookbyte.com.

Rebate payments are typically issued no more than two business days after we receive and re-enter the rental into our inventory. They are issued in the form of a check. Please allow 3-7 business days for it to arrive via USPS first class mail.

If you need to cancel your order, contact our customer service via live chat or email at help@bookbyte.com. If we are not able to cancel the order before it ships, you have 14 days from the date you receive the textbook to return it for a refund of the purchase price.

Items ordered from an Auxiliary Warehouse or the Student Marketplace CANNOT be canceled prior to shipment due to how quickly the order files are processed. You are still welcome to return them within 14 days of receiving them. However, please be aware that Student Marketplace items should be returned to the original seller, NOT to us.

Coupon codes are entered on the very last page of the checkout process (after you've entered your credit card information, but before you complete the order). Simply type the code into the box marked "Apply Coupon."

Here's a short list of the types of textbooks we accept:

• Textbooks
• Laboratory manuals
• Study guides
• Student solutions manuals
• Working papers
• Annotated instructor's editions
• Instructor's editions
• Free/complimentary copies
• Loose-leaf editions
• International editions

For laboratory manuals and study guides, please note that these will only be accepted if there is little to no writing and all pages are intact.

Instructor's editions, annotated instructor's editions, and free/complimentary copies contain multiple ISBNS. Be sure to double-check that you have entered the correct ISBN to receive an accurate quote.

If you're ever uncertain if we are purchasing a book, simply enter the ISBN into the "Sell Textbooks" box on our homepage to receive an up-to-date quote. The quote you receive is secured for 30 days after processing the order.

The ISBN (International Standard Book Number) is a 10- or 13-digit number located on the back of the book next to the barcode. If a sticker has been placed over the barcode, you can also find it on the title page or the copyright page. Each book (and each edition of that book) will have a unique ISBN number.

To send your books to us:

(1) Enter the ISBN in the "Sell Textbooks" box on our homepage to get a quote and create a selling order.

(2) After completing the order, we will provide you with a PDF of your free shipping label. If you've already navigated away from the “Order Complete” page, don't worry. You find the label again by logging in to Your Account page. Simply hovering over “Options for this item” below the book you are selling and select “Print shipping label” from the dropdown menu. The PDF of the free shipping label will automatically save to your downloads folder.

(3) Print out the label, pack your books tightly in a heavy-duty shipping box, and attach the label to the box.

(4) Take your package to your nearest USPS or FedEx location (depending on which type of shipping you selected).

*Note: Do not place your shipment in an Express Drop Box or a self-serve kiosk. They do not support the shipping method used by our labels. This could delay delivery longer than expected.

(5) We recommend you purchase optional insurance when shipping your buyback to us via US Postal Service Media Mail. If your package is received damaged and books are missing, we will not be able to pay for any missing books.

After you send your books, here's what happens:

(1) Transit. Transit times vary depending on the shipping option you choose.

• USPS Media Mail takes 4-14 business days to reach our warehouse.
• FedEx takes 3-5 business days.

(2) Processing. After the book is delivered, it takes us 3-5 business days for us to process the order.

(3) Payment. After we've processed your order, it usually takes 1-3 business days to issue the payment.

• If you are being paid via Paypal, the money will appear in your account as soon as we issue payment.
• If you are being paid via check, we will send payment via USPS First Class mail. This usually takes 3-7 business days to arrive.
• Please note that these are estimates only and cannot be guaranteed. During peak seasons, processing times may be longer.

Regardless of whether the textbook you are selling is in new or used condition, we offer the same quote. However, textbooks that have minor staining, wrinkled pages, writing or highlighting covering 25% or more of the pages inside, or five or fewer torn pages are purchased at half the quoted price.

Textbooks with excessive writing and highlighting, missing or damaged covers, missing pages, excessive odor, obscured text, or stuck-together pages have no resale value and will be recycled if sent.

Your quote may different from the payment you receive if:

(1) One or more of your textbooks has been marked at a lower value due to its condition. For example, minor staining, wrinkled pages, some writing or highlighting, and torn pages all may contribute toward us paying half the quoted price.

(2) One or more of the textbooks mentioned in your order are missing. If the books were not packaged in a sturdy enough container, it is possible the packaging can become damaged in transit and books will fall out. If this happens, please contact us through live chat or email at help@bookbyte.com and we'll advise you on filing a lost package claim with FedEx or USPS.

(3) The ISBN(s) entered on the order does not match the textbook(s) in the shipment. Be sure to enter the ISBNs of your books accurately! Some books may have the same title but are worth very different amounts if they are different editions.

If your card was declined, here are the two most likely reasons:

(1) Does the billing address and card security code you entered during checkout match precisely what your credit card company or bank has on file?

(2) Do you have insufficient funds or have you reached your credit limit?

*Note: If your card is declined, DO NOT attempt to submit payment again without double-checking the above possible reasons. Failed attempts may cause your bank or credit card company to put a temporary hold (for a 24-72 hour period) on the funds used for the transaction as a fraud protection measure.

If your card was declined when submitting payment, it is possible you’ll see what appears to be a charge on your credit card statement. Don’t panic! These aren’t actually charges and they aren’t being done by Bookbyte. Here’s what happened: The declined payment caused your bank or credit card company to create a temporary pending hold. This is a way for banks and credit card companies to secure an amount of money for a short period of time until they can verify (or not verify) a transaction. These holds last for 24-72 hours, after which time they’ll disappear altogether from your account statement.

The Student Marketplace is a way for independent third-party sellers to sell their textbooks directly to customers. It’s a way for us to provide a greater selection of books and to give students a way to sell their old books directly to one another.

If you’d like to become a Marketplace seller, simply send an email to customerservice@bookbyte.com and we’ll guide you through the application process.

For more detailed information on buying and selling through the Student Marketplace, please visit the Student Marketplace topic in our Help Database.

*Note: Be aware that orders for items in the Student Marketplace are not shipped by Bookbyte, and therefore we cannot provide tracking information.

To increase our available inventory, Bookbyte partners with a number of other online booksellers to make our textbooks available through their sites and their books available through ours. An order shipped from an Auxiliary Warehouse is an order placed through our website that is fulfilled by one of these partner companies.

If you are ordering a new textbook, you can find out exactly what you’re getting by looking at the ISBN (International Standard Book Number). ISBNs identify not just unique books, but unique complete packages. In other words, the ISBN for a textbook by itself is not the same as the ISBN for a textbook that comes with an access code, workbook, or other supplement.

If you are ordering a used textbook, the book may or may not include the supplements. Be sure to check the comments on the copy you are ordering (and not just the title) to find out if the textbook you are ordering is missing the supplements you need. (For the used textbooks we are selling, click “(view details)” on the product page to see comments on specific copies. For the used books sold through the Student Marketplace, you can find the comments just to the right of the listing of the individual copy.)

For our used purchases and rentals, we will sometimes list annotated or instructor’s editions along with the normal student copies. For purchases, be sure to click “(view details)” to see the information about the edition of the textbook you are ordering. For rentals, if no other student editions are available, we will sometimes send an instructor’s edition.

Keep in mind that the instructor’s edition will contain all the same content as the student’s edition.