A. When you sign up to be a Seller on Bookbyte Bazaar, there are two Seller types to choose from. It’s a good idea to review the differences before making your choice. To the Buyer, it makes no difference which type of Seller you decide to be – they can’t be told apart from the listings.

Individual Seller:

• No Listing Fees
• 15% Commission of the purchase price for each item sold
• $0.75 Transaction Fee for each SOLD item
• Item listings expire after 90 days
• No maximum number of listings

Volume Seller:

• No Listing Fees
• 15% Commission of the purchase price for each item sold
• No Transaction Fees  
• Items can be listed with our Volume Upload Tools
• Item listings never expire
• No minimum or maximum number of listings
• Live Technical Support

Q. How do I list an item for sale?

A. If you are an Individual Seller, you can list an item one of two ways, either by entering the ISBN or searching by title. If you have the ISBN, go to your account page and click Seller Account. Under "Sell Your Items", click "List Single Items on the Bazaar". Enter the ISBN or UPC of the item you wish to list and the system will guide you the rest of the way.

If you don’t know the ISBN or UPC, you can search in the standard search box at the upper left of the screen to find the correct item you wish to sell. Be certain that the listing is an exact match for the item you have. Under the Sell It Yourself awning in the upper right, click "List on Bazaar". The system will guide you the rest of the way.

If you are a Volume Seller, you can list items individually, or you can use our Volume Upload Tools. Our standard upload format is comma seperated (*.csv), but we also accommodate Homebase upload formats such as comma separated or tab delimited and Amazon compatible formats such as their standard format or tab-delimited. We also accept UIEE formats for both Homebase and Amazon. If you have another format you would like to use let us know and we can look at it for possible addition to our existing formats.

Q. How and when do I get paid?

A. When you sell an item on the Bazaar, you will receive an order notification. After you ship the item, you will confirm the order from your Seller Account on the website. Payment is issued to Sellers via direct deposit (ACH) to your bank account on the 1st and the 15th of each month. Each payment is what is due to you at the end of the PREVIOUS two week period. Depending on bank policy, the deposit may take a few days to show up in your account.

Example: If you sell an item between the 1st and 15th, you will be paid what is due to you for that sale on the 1st of the following month. If you sell an item between the 16th and the last day of the month, you will be paid for the sale on the 15th of the following month.

Q. Why isn’t my item/inventory showing on the Bazaar?

A. There are several possible reasons why an item or whole inventory might not be visible online.

• For Individual Sellers, listings expire after 90 days. One week before a listing expires you will receive a reminder email to relist. If you do not relist the listing will be removed on the 90th day
• Be sure to check that the missing item has not been purchased
• The listing may have failed to upload properly due to an invalid price or if the item failed to meet our condition guidelines
• Items may be removed if the listing contains unacceptable content, such as profanity or specific contact information (website addresses, phone numbers, etc.).
• Accounts may be suspended and thus whole inventories removed for reasons such as feedback and fulfillment ratings failure or discovery of invalid seller contact information
• Volume Sellers may also wish to check the status of their last upload to be sure there was not an error

Q. What are the fees for listing my items?

A. On the Bookbyte Bazaar, there are no listing fees for either Individual Sellers or Volume Sellers. Individual Sellers are charged a $.75 transaction fee for each item sold. A 15% commission applies to both seller types on the purchase price of each book sold.

Q. What are feedback ratings and fulfillment ratings?

A.We want to give Buyers and Sellers the best experience possible on the Bookbyte Bazaar. One way is by allowing buyers to see the ratings for each seller.

A feedback rating is determined by previous Buyers who have done business with the Seller. Feedback is based on the overall experience of the transaction, including cancelled and returned orders. Buyers rate the Seller with positive, neutral, or negative feedback which is figured into the ratings as follows:

• 5 Stars (top rating) = 95 – 100% Positive Feedback
• 4 Stars = 85 – 94.99%
• 3 Stars = 75 – 84.99%
• 2 Stars = 65 – 74.99%
• 1 Star = 1 – 64.99%

In addition to a feedback rating, each Seller also has a fulfillment rating. The fulfillment rating is simply a percentage of completed sales. This rating helps buyers gauge the likelihood of their order being confirmed and shipped.

Q. How do I leave feedback for a Bazaar Seller?

A. Shortly after the order has been confirmed or cancelled by the Seller, an email will be sent to you inviting you to leave feedback about the transaction. Clicking the link provided will lead you to the feedback area for that order. Buyers can also go directly to their account and look under "My Orders". All orders awaiting feedback will be shaded in blue.

Q. Can bad feedback be changed or removed?

A. Feedback cannot be edited once posted, so we recommend you be very thoughtful before submitting negative feedback. It’s best to contact the Seller directly if you have a problem with your order, rather than using feedback as a means of contact. Feedback will not be removed except in extremely special circumstances such as profanity (strictly at the discretion of Bookbyte). Inflammatory language (liar, cheater, rip-off, etc.) will not be removed.

Q. Can I respond to my feedback?

A. Yes! After a buyer posts feedback about you, you will receive an email. In that email will be a link to a form where you can respond. Responses will be posted under each feedback listing on the site.

Q. As a Seller, can I leave feedback for a Buyer?

A. No, but a Seller can respond to feedback left for them by a Buyer. Responses are posted below each feedback to be viewed by other Buyers. If you suspect a fraudulent transaction, please contact us at customerservice@bookbyte.com, and we will look into the matter.

Q. How do I know if my item sells?

A. When one of your items sells on the Bazaar, an order notification email will be sent to you. You will have three business days from the time the order is placed to ship and confirm the order. You can also view your pending orders from your Seller Account.

Q. Why was my Bazaar listing removed?

A. Individual sellers can list as many items as they like. Individual Seller listings expire after 90 days, so after that time, items will need to be re-listed. Listings may be removed for other reasons as well, such as if a listing does not conform to the standards set in the condition guidelines. Please review the Listing Content rules and regulations in the Inventory Maintenance section of the Seller Policy Page. If your listing was removed, and you cannot determine why, you can contact Bookbyte customer service at customerservice@bookbyte.com.

Q. How do I close my seller account?

A. If you would like to close your Seller Account, please contact customer service at customerservice@bookbyte.com.

Q. How do I upgrade from an Individual Seller to a Volume Seller?

A. To upgrade your Seller account, simply go to your Seller Account and click "Account Settings". Then choose Volume Seller. If you are a Volume Seller, and would like to downgrade your account to an Individual Seller, please contact customerservice@bookbyte.com.

Q. Do I have to accept returns?

A. We recommend that sellers establish a return policy of some kind, though it is not required that you accept returns. We DO require, however, that if you do not accept returns, all of your item listings must clearly state this in the item description. This protects the buyer as well as protecting you (the seller) from negative feedback.

Q. What should I do if there is a Safe-Buy Claim made against me?

A. After the buyer submits a claim, the funds for that sale are put on hold until the claim is investigated and resolved.

The Buyer and Seller will receive email notification of the claim and the claim process. Both are encouraged to try to resolve the problem outside the claim process. Both Buyer and Seller may be asked to provide additional information about the item and shipment for the purpose of Bookbyte’s investigation.

Failure to Deliver – The investigation of this type of claim begins on the 31st day following the confirmation date. It is the Seller’s responsibility to provide a tracking number and proof of delivery.

Item is Materially Different than Advertised – Investigation of this type of claim begins immediately. Sellers and Buyers are strongly encouraged to resolve the problem independently.

After resolution has been made, the held funds will either be released to the Seller (if resolution is in his favor) or debited to refund the Buyer (if resolution is in his favor).

Q. What’s a UPC?

A. A Universal Product Code is a 13 digit number in bar code format that is unique for all manner of items for sale. Books have UPCs in addition to ISBNs; other items such as CDs and DVDs have UPCs, but not ISBNs.

Q. Is my privacy protected?

A. Yes! Your information is absolutely confidential! Bookbyte.com NEVER shares information with anyone, for any reason. We value you as a customer. State-of-the-art security measures ensure your privacy. Customer satisfaction is our #1 priority.